Site Information

 Loading... Please wait...

Terms and policies

Our terms and conditions

We're not going to bamboozle you with pages of terms and conditions. We like to be up front with our customers and keep things simple so these are our terms and conditions.

We currently only trade within the UK.

Note that, when purchasing from Pace Aquatics, your card statement will show Pace Online Products.

All goods remain the property of Pace Aquatics until paid for in full.

You should allow up to 7 days for delivery. Standard delivery times are 3-5 working days from date of despatch. These times cannot be guaranteed. Deliveries use Couriers and Royal Mail's standard parcel service. We may occasionally use different means of delivery depending upon the circumstances. Delivery is free of charge.

Pace Aquatics accept no responsibility for delay, loss or damage caused by circumstances beyond their control.

For information about returns and refunds, please see our separate returns / refunds policy.

The purchase of products from or between Pace Aquatics and the purchaser and/or user of this site shall be governed in all respects by English law.

We can make no guarantee that the Pace Aquatics web site will be error free nor that it will be accessible at all times.

All text and pictures on this site are the copyright of Pace Aquatics and may not be reproduced elsewhere.

If you have any concerns or questions about our terms and conditions then please send an email to enquiries@pace-aquatics.co.uk or call 01959 535 111.

Privacy policy

Via this web site we collect personal data via the online form from which site users can sign up to the Pace Aquatics Club and also when a transaction is carried out and goods purchased from Pace Aquatics.

All personal data received on our site will be treated with confidentiality and will not be passed on to any third party.

Note that we do not hold credit/debit card details.

Personal details will only be used in relation to our business dealings with you and marketing for Pace Aquatics with the permission of the individual concerned.

We may occasionally send out emails notifying you of new products, special offers or other Pace Aquatics news. Each email you receive will have a simple unsubscribe link which will automatically erase your email address from our mailing list. Alternatively you can contact us and asked to be removed from the mailing list.

We are registered under the Data Protection Act 1998.

Cookie policy

Cookies are small text files, located in browser directories. They are used by web developers and web development applications to help users navigate websites and perform certain functions on the site such as logging in and adding items to a shopping basket. Because of this, disabling cookies may prevent users from using certain websites or certain functions within websites.

Cookies are created when a user goes to a particular website. The website sends information to the browser which then creates a text file which is stored on the user's PC. Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server. Cookies may be created not just by the website the user is browsing but also by other websites that run ads, widgets, or other elements on the page being loaded. You can find out more information at www.allaboutcookies.org.

To find out more about managing cookies in your browser, go to www.allaboutcookies.org/manage-cookies.

Environmental policy

As a company , we are aware of our environmental responsibilities and will endeavour to improve our environmental performance wherever possible. One of the ways in which we do this is by the re-use of packaging materials. Products despatched by Pace Aquatics will use recycled or re-used packaging. As well as helping the environment, this also helps to keep our costs down, allowing us to offer a FREE delivery service on our products.

Also as part of our environmental responsibilities, we will reduce our resource consumption as much as possible and manage any waste produced by the business in an environmentally responsible manner.

Security policy

Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

Our payment service provider is Stripe and they use a very secure encrypted payment system. You can find out the full details on their website at stripe.com/help/security.